Out of good will

GOODWILL
also good will (P)PRONUNCIATION KEY
(gdwl) n.
+An attitude of kindness or friendliness; benevolence.
+ Cheerful acquiescence or willingness.
+ A good relationship, as of a business enterprise with its customers or a nation with other nations.
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GOOD WILL

n 1: a disposition to kindness and compassion; benign good will; "the victor's grace in treating the vanquished" [syn: grace, goodwill] 2: (accounting) an intangible asset valued according to the advantage or reputation a business has acquired (over and above its tangible assets) [syn: goodwill] 3: the friendly hope that something will succeed [syn: goodwill]

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When i went to Sony Headquarter to check in my Sony in-ear earphones which developed a rotten rubber insulation, i was told that i could only return the products within 3 to 6 months of purchase. However, i tried to argue that this information is not let known to the public, the person serving me that sony is only offering such a service out of good will, as my product does not come under warranty. This simple 2 words, good will, stopped me in my track. I'm unable to argue further, and my 80bucks investment on the earphone went down the drain.