Wei Kiat's Blog

Dear Sir,

I have always been a supporter of Sony products because of its high quality and durability. However, this year, I bought the Sony MDR-EX81 at the price of SDG80, which is very expensive for a earphone. I expected the sound quality and durability to be superb, but after a few month's use, i felt like i've been ripped off.

Within a few months' use, the plastic/rubber insulation of the wire starts falling apart. I firmly believe that this is not a mistake or mishandling on my part, as many other users experienced the same problem. You can take a look at the links provided.
http://www.audiocubes.com/product_reviews_info/product/Sony_MDR-EX81SL_Clip-on_Earphones.html?reviews_id=1405
http://www.audiocubes.com/product_reviews_info/product/Sony_MDR-EX81SL_Clip-on_Earphones.html?reviews_id=1393
http://www.audiocubes.com/product_reviews_info/product/Sony_MDR-EX81SL_Clip-on_Earphones.html?reviews_id=1260

There are many many more such cases on the net and all this points to the fact that this particular earphone has a serious issue and I'm paying such a high price to be ripped off my sony.

Frankly speaking, I'm seriously annoyed and would like to have my earphone replaced. Can you please provide information on whether is such replacement possible, and how can i go about doing it, since there is no information on such matter provided with the earphone.

Thank you. I hope to hear from sony soon.
--
Tay Wei Kiat
Vice-President of cXtreme
Director of Unignal Software Team
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